Support>Evidential Hardware Fault Form

Effective Tuesday 8th October:

To report a fault with a D3 camera, please continue to use the form below.

For ALL OTHER camera models (Calla, KS2, KS4, D5, D6, D7, K6 and K7), please use our new Customer Portal available via http://support.revealmedia.com/portal.

Please note: You should have received your login details for the new portal from [email protected]. If you did not, please contact us via [email protected] or +44 (0)203 890 2000 and we will provide you with a login.


Fault Report

Once the form is submited a member of the Reveal Service team will contact you to discuss logistics and repair options.

Note: Please submit one Fault Report Form per Camera

Step 1 - Your Details

Step 2 - Product Details

Warranty Expiry Date:

Step 3 - Payment Terms

Reveal provides the following options for getting your device repaired and back to use:

After Payment is made, please return to this page and click submit to complete the Hardware Fault Report Form.

"This single payment option covers collection, repair and return of your device in the UK Only. Logistics fees for collection and return of the device outside of the UK are to be borne by the Customer. If the device is found to be beyond economic repair an adjustment, as shown in the notes on the Reveal Service Plans, will be made.

Our Repair Credit Bundles allow you to purchase a number of repairs, in advance, via a single transaction. Repair Credit Bundles offer reduced administration and enhanced repair pricing. Additional information about the Repair Credit Bundles can be found on the Repair Service Plans page.

20 Repair Credits (£1,200 + VAT = £1,440)

40 Repair Credits (£2,300 + VAT = £2,760)

100 Repair Credits (£5,500 + VAT = £6,600)

After payment, please press submit query to complete form

For support enquiries

Call us now on:
+44 (0) 203 890 2000

Email our team at:
[email protected]