Support>Software Report Form

Effective Tuesday 8th October:

If you have D3 camera, please continue to use the form below.

If you have ANY OTHER camera models (Calla, KS2, KS4, D5, D6, D7, K6 and K7), please use our new Customer Portal available via http://support.revealmedia.com/portal.

Please note: You should have received your login details for the new portal from [email protected]. If you did not, please contact us via [email protected] or +44 (0)203 890 2000 and we will provide you with a login.


Software Fault Report Form

Please answer the question below so we can start to process your fault.

Please select your version of DEMS you are using.
Select an option from P1, P2, P3, or P4. Key Indicated below.

P1 - Faults which prevent operation / use of or access to the software for entire account

P2 - Fault significantly impact upon the efficiencies / benefits which can be gained from the use of the software for entire account

P3 - Does not impact day to day business but software is not performing to its full intended functionality

P4 - Enhancement request or queries

For support enquiries

Call us now on:
+44 (0) 203 890 2000

Email our team at:
[email protected]